Return and Exchange Policy

We are committed to providing the best shopping experience and protecting our customers’ rights. Below is our detailed return and exchange policy:

1. Conditions for Returns/Exchanges

Customers can return or exchange products in the following cases:

  • The product is defective due to manufacturing.
  • The product is damaged during shipping.
  • The product does not match the description or the model ordered.

Applicable conditions:

  • The product must remain intact with original tags, labels, packaging, and unused.
  • Requests for returns or exchanges must be made within [specific number of days] from the date of receipt.
  • Customers must provide a purchase invoice or order details for verification.

2. Return/Exchange Process

  • Step 1: Contact customer service via hotline or email to report the product issue.
  • Step 2: Send the product to the designated address (if the return/exchange request is approved).
  • Step 3: Once the product is received, we will inspect it and process the request within [specific number of days].
  • Step 4: Refund or replacement will be provided based on the customer’s request.

3. Return/Exchange Fees

  • Free returns/exchanges: Applicable for manufacturing defects or mistakes on our end.
  • Customer bears shipping costs: For returns or exchanges due to personal reasons (e.g., not satisfied, requesting a different product).

4. Refund Policy

  • Refunds will be processed through the original payment method (bank transfer, e-wallet, COD, etc.) within [specific number of days] after the product inspection is complete.
  • For orders using vouchers or discount codes, the refunded amount will exclude the discounted portion.

5. Notes

  • Some products are not eligible for returns/exchanges (sale items, one-time-use products, personalized items, etc.).
  • We reserve the right to refuse returns/exchanges if the product does not meet the stated conditions.

We are always ready to assist you and ensure maximum satisfaction. For inquiries, please contact:

  • Hotline: [support phone number]
  • Email: [support email address]

Thank you for choosing our products and services!