Cancellation and Refund Policy

We are committed to ensuring the highest level of satisfaction for our customers. Please review our detailed cancellation and refund policy below:

1. Order Cancellation Policy

  • Cancellation before shipment:
    • Customers can request order cancellation before the order is processed and handed over to the shipping carrier.
    • No cancellation fees will be charged for this case.
  • Cancellation during shipment:
    • If the order has already been handed over to the shipping carrier, the cancellation will be treated as a return.
    • Shipping fees (if any) will not be refunded.

Cancellation process:

  • Contact customer support via hotline or email to request a cancellation.
  • Provide the order ID and verification details to complete the process.

2. Refund Policy

  • Cases eligible for refunds:
    • The product is defective or damaged due to manufacturing or shipping.
    • The product does not match the description or is the wrong model.
    • The order is canceled upon the customer’s request before shipment.
  • Refund method:
    • Refunds will be processed via the original payment method (bank transfer, e-wallet, COD, etc.).
    • Refund processing time: [specific number of days] from the date the request is approved.
  • Refund amount:
    • For orders using discount codes or vouchers, the refund amount will exclude the discounted portion.

3. Notes

  • Products must be returned in their original condition and unused to complete the refund process (if applicable).
  • Certain items (opened packaging, personalized products, etc.) may not be eligible for cancellations or refunds.
  • We reserve the right to reject refund or cancellation requests if the stated conditions are not met.

We are always ready to assist you and ensure the best experience.

  • Hotline: [support phone number]
  • Email: [support email address]

Thank you for choosing our products and services!