Purchase Policy

We are committed to providing customers with a convenient, secure, and transparent shopping experience. To ensure your rights, please refer to our detailed purchase policy below.

1. Order Methods

We support customers placing orders through the following methods:

  • Online orders: Via our website or mobile app.
  • Phone orders: Contact our hotline for assistance.
  • In-store purchases: Addresses are updated on our website.

2. Payment Methods

We offer multiple payment options to suit your needs:

  • Cash on Delivery (COD).
  • Bank card payments: Including local ATM cards, Visa, and Mastercard.
  • E-wallet payments: MoMo, ZaloPay, or other linked e-wallets.

3. Shipping Policy

  • Shipping fees: Free shipping for orders over [specific amount]. For other orders, shipping fees are applied based on the delivery area.
  • Delivery time:
    • Urban areas: 1-3 business days.
    • Suburban and nearby provinces: 3-5 business days.
    • Remote areas: 5-7 business days.
  • Customers can track their orders using the tracking code provided after order confirmation.

4. Return/Exchange Policy

We accept returns/exchanges in the following cases:

  • The product is defective due to manufacturing or damaged during shipping.
  • The product does not match the description or is the wrong model.
  • Conditions for returns/exchanges:
    • The product must be intact and unused.
    • The return/exchange request must be made within [number of days] from the date of receipt.
  • Fees: Free returns/exchanges in cases of our fault. For other cases, customers will cover shipping costs.

5. Warranty Policy

  • Products are covered under the manufacturer’s warranty.
  • Customers need to provide the purchase invoice or order information when requesting warranty services.

6. Contact Support

For any inquiries, please contact us via:

  • Hotline: [support phone number]
  • Email: [support email address]
  • Live Chat: Available on our website and app.